Q. I can access the Lobby but I cannot join the Sessions, nor see the E-posters.
A. These Sessions are reserved to participants who logged in with the access code. Please check if you have logged in correctly by clicking on the LOGIN button on the top right of the platform. The Access code was sent to all registered participants, if you registered but did not receive the access code please contact registrationepos2021@oic.it .

Q. How do I know if I am correctly logged in?
A. If you have logged in you will see your initials (or picture if you have uploaded it) in the top bar of the platform. Only logged in participants will be able to view all the contents of the congress.

Q. Which time zone do the indicated schedule in the programme refer to?
A. The live streaming programme is scheduled in CET (Central European Time - Rome) if you need to convert it in your local time zone, check this link

Q. I forgot my Access code, how can I get it again?
A. Connect to the virtual platform by clicking on the EPOS2021 website, LOGIN and click on Forgot your code? – Your code will be sent again to the email address you used to register.
If you are experiencing any technical issue accessing the platform, please contact the Help Desk by email: epos@sharevent.app or mobile/WApp: +39 335 8792342.

Q. Where do I get a full downloadable and printable Programme?
A. You can view it by clicking on “Scientific Program” in the menu bar "General Info"

Q. Where do I get a full downloadable and printable Abstract Book?
A. You can view it by clicking on “Abstract Book” in the lobby’s map

Q. What if I want to look for a particular speaker’s talk or a specific session/poster?
A. For speakers and sessions, you can use the ‘Search’ function inside the programme .To look for a poster, you need to enter the poster area and use the ‘Search’ function from there.

Q. Will it be possible to watch the Sessions and the Industry Symposia I have missed during the days of the virtual event?
A. Yes, the virtual platform will be accessible on demand for registered participants from April 21 till 21 July 2021. The on demand congress does not provide UEMS Credits

Q. How do I get my Certificate of Attendance?
A: Only for delegates registered to the full congress. In order to get Your «Certificate of Attendance», You will have to enter the virtual platform, using your personal Access Code to login, click on the Certificate of Attendance button in the Lobby, fill in the Survey first, at the end You will find your certificate of attendance uploaded in this platform in your personal area.
Please note that the Survey will be available on the platform until  July 21, 2021.

Q. How do I get my Certificate of Attendance if I was registered only to the Pre meeting course?
A: Delegates registered only to the Pre meeting course will receive the certificate of attendance per email.

Q. Why do I have to fill the Survey?
A. Filling the Survey is compulsory to get your Certificate of Attendance. Your opinion counts.

Q. How many CME credits have been assigned?
A. The 39th EPOS Annual Meeting is designated for up to 15 hours of European external CME credits. Each medical specialist should claim only those hours of credit that he/she actually spent in the educational activity. 

Q. How can I get the CME certificate?
A. Attendance to the accredited sessions will be monitored and traced.
Starting from April 21st participants will receive an email with a link to access and complete the CME questionnaire. The link will be active from April 21  till May 7, 2021.
The CME certificate will be sent via email after checking your participation to the sessions.
Please note that after May 7 all data will be submitted to EAACME , therefore after that date it will not be possible to claim for credits.

Q. How can I leave a feedback about the event during the Congress?
A. You can chat with the Congress organizer inside the OIC Group booth.

Q. I am not an EPOS Member, may I attend the General Assembly?
A. No, the General Assembly is reserved to EPOS Members only.

Q. How can I interact during the Sessions?
A. During the Discussion the Q&A function will be available and you can send questions to the speakers. 

Q. How can I interact with the attendees?
A. You can use the chat function. You find the chat icon on the top right of the menu bar. Click on the icon and then on the pen to see the list of attendees. Select the name of the person you want to contact and start chatting with him/her

Q. How can I interact with E-poster authors?
A. You can select the poster you wish to visit and then send a message to the author via chat. The chat is active only during the congress. After the congress you can contact the author via email.

Q. Why was I asked to sign a Privacy consent entering the platform?
A. The EPOS platform is fully GDPR compliant. Please note that your access will be traced for statistical purposes, and that your data will be utilized following the options stated in the privacy section upon accessing the platform.